verified Consumer Protection Act 1999 (Act 599) Compliant

Cancellation & Refund Policy

Last updated: September 3, 2026

1. Nature of Digital Goods

N.C Scores (noobcompany.my) provides intangible, irrevocable digital goods and electronic services, including printable sheet music PDF downloads, MIDI files, MusicXML files, interactive player tools, and instant digital VIP account upgrades.

2. Tiered Refund Schedule

To ensure fairness to both digital artists and consumers under the Malaysian Consumer Protection Act 1999, digital purchases (including Early Bird VIP Memberships and single sheet purchases) are eligible for refunds based on the elapsed time since transaction completion:

Tier 1 Days 1 – 7

Within 1 Week

80%

You are entitled to an 80% refund of the total purchase amount.

A 20% deduction is retained to cover non-refundable Stripe processing fees, foreign exchange handling, and administrative account setup.
Tier 2 Days 8 – 21

After 1 to 3 Weeks

20%

You are entitled to a 20% courtesy refund of the purchase amount.

An 80% deduction is retained to account for utilized digital access, interactive key transpositions, and server bandwidth consumption.
Tier 3 Day 22 onward

After 3 Weeks

0%

Strictly No Refund once three (3) weeks have passed.

After 21 calendar days from the purchase date, all digital licenses and memberships become permanently non-refundable.

3. How to Request a Refund

To initiate a refund request, submit an email to our billing support team:

To: support@noobcompany.my

Subject: Refund Request - [Your Registered Email / Order ID]

Required Details:

  • Stripe Transaction ID or Official Payment Receipt
  • Registered Account User UID
  • Brief description of the reason for the request

Approved refunds are credited to the original payment method (credit/debit card via Stripe) within 5 to 10 business days, depending on your card issuer's clearing cycle.

4. Disqualification and Abuse Exclusions

A refund may be denied if any of the following conditions are met:

  • Excessive Asset Extraction: The user account has downloaded more than twenty (20) complete score packages or raw MIDI files prior to the refund request.
  • Automated Scraping: Evidence of automated scrapers, bot scripts, or unauthorized bulk content extraction.
  • Custom Arrangement Labor: For bespoke custom piano transcription requests where arranger labor has already commenced or been finalized.

5. Consumer Rights & Statutory Warranties

Nothing in this policy shall restrict, exclude, or modify any statutory consumer rights guaranteed under the Malaysian Consumer Protection Act 1999 (Act 599) or decisions rendered by the Tribunal for Consumer Claims Malaysia (TCCM).

6. Questions & Support

If you have questions regarding this policy or need clarification on a past transaction, contact our support team at support@noobcompany.my.