verified Malaysian Consumer Protection Act 1999 (Act 599) Compliant

Cancellation & Refund Policy

Last updated: September 18, 2026

1. Operating Entity & Nature of Digital Goods

N.C Scores (noobcompany.my) is operated by Noob Company, registered in Kuala Lumpur, Malaysia. We deliver intangible, irrevocable digital goods and electronic services, including printable sheet music PDF downloads, MIDI files, MusicXML files, and instant digital VIP account upgrades.

2. Tiered Refund Schedule

To ensure fairness to both digital arrangers and consumers under the Malaysian Consumer Protection Act 1999 (Act 599), digital purchases (including Early Bird VIP Memberships and single sheet purchases) are eligible for refunds based on the elapsed time since transaction completion:

Tier 1 Days 1 – 7

Within 1 Week

80% Refund

You are entitled to an 80% refund of the total purchase amount.

A 20% deduction is retained strictly to cover non-refundable Stripe credit card processing surcharges and administrative setup.
Tier 2 Days 8 – 21

After 1 to 3 Weeks

20% Refund

You are entitled to a 20% courtesy refund of the purchase amount.

An 80% deduction is retained to account for digital sheet access, score transpositions, and server CDN bandwidth consumed.
Tier 3 Day 22 onward

After 3 Weeks

0% Refund

Strictly Non-Refundable once three (3) weeks have passed.

After 21 calendar days from the purchase date, digital licenses become permanently final.

3. How to Request a Refund

To initiate a refund request, send an email to our billing support team:

Email: support@noobcompany.my

Subject: Refund Request - [Your Registered Email / Stripe Order ID]

Required Details:

  • Stripe Receipt Number or Transaction ID
  • Your Registered Account Email & Firebase UID
  • Reason for your refund request

Approved refunds are credited directly to your original payment method (via Stripe) within 5 to 10 business days, depending on your bank or credit card issuer's clearing timeframe.

4. Disqualification and Abuse Exclusions

A refund request will be denied if:

  • Excessive Downloads: The account has downloaded more than twenty (20) complete score packages or raw MIDI files prior to the refund request.
  • Automated Scraping: Evidence of bot scrapers or unauthorized automated extraction.
  • Custom Transcriptions: For bespoke custom arrangement requests where arranger transcription labor has already finalized.

5. Consumer Protection & Statutory Recourse

Nothing in this policy shall restrict, exclude, or modify any statutory consumer rights guaranteed under the Malaysian Consumer Protection Act 1999 (Act 599) or decisions rendered by the Tribunal for Consumer Claims Malaysia (TCCM).

6. Business Contact Details

Operating Entity: Noob Company (N.C Scores)

Registered Location: Kuala Lumpur, Malaysia

Billing & Support: support@noobcompany.my